Instead of buying clothes, you can rent them. In the beginning, you are charged the rental price and a deposit, after a six-month period you can decide whether you want to keep it or return it.
If you decide to keep your clothes after a six months period, no problem, the deposit will be used to cover the price.
You have an option to return your rented clothes within a 6 months period, if you do so, the deposit will be returned to your credit card. The item must be returned with all original labels.
Please let us know first by email at info@wo-mum.com, then send the package by trackable transport services to WO-MUM, Vysehradska 6, 12800 Prague 2. We strongly recommend that you arrange for insurance for the package. After inspecting the garments, the deposit will be returned to your credit card.
We understand that some wear and tear may be inevitable. You can arrange for insurance when ordering your garments (insurance fee is €5) which covers basic wear and tear. However, significant damage, loss of the item, and theft aren't covered under the insurance. If the item is damaged beyond repair or never returned, you will be charged the retail price of the item.
We have a dedicated quality assurance team that takes great care to clean and inspect all of our pieces so they arrive in new or like-new condition. This is the cornerstone of our business and we take it very seriously, which is why all cleaning and repairs are done in house to ensure the highest quality.We use responsible methods of both wet- and dry- cleaning, leveraging biodegradable detergents and PERC-free, non-halogenated cleaning solutions.
We do not allow any alterations of rented items. Feel free to use fashion tape to temporarily tailor your look. Please remember to remove them before sending your rental back.
Unfortunately, you have to decide when purchasing your items whether you want to rent or buy.
Most of the styles we offer are designed for maternity and nursing periods. However, we try to design the clothes so that you can wear them many years after your kids are already big.
Yes, when purchased, you always get new, unworn items unless it is marked as used on our website.
When deciding between two sizes, we recommend choosing a smaller one.
You can see a size guide here.
You’re welcome to browse our collections and place orders on the website, which adjust to your country’s shipping region and currency.
EU: English language, delivery to the European countries, payment in EUR
You can add or remove items from your basket at any time before your order has been confirmed. Once your order has been placed, you will have to cancel the entire order should you wish to change, add or remove an item. Please be aware that you only have one hour to cancel an order after it has been placed.
If you wish to change your shipping address after making a purchase, it is necessary to cancel the original order and place a new one. Should you wish to change your shipping address, please cancel the entire order before doing so.
Once your order has been confirmed, you have one hour to cancel it should you need to. To do so, write an email at info@wo-mum.com. After one hour is up, you will be unable to cancel the order. However, once you have received your package, you will have 15 days to send back your items and claim a refund.
Your order is confirmed as soon as it appears on your ‘My Account/My Orders’ page.
You will also be sent a confirmation email with an order reference number, as well as a summary of all the items in your basket. Please be aware that on days when a new collection is launched, this email might take a few hours to be sent to you!
You can pay for your order via:
Credit/Debit Card (Visa, Mastercard, Maestro and American Express)
Paypal
We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform managed by our partner, GoPay. Any payments you make on our site are totally secure.
If this doesn’t work, and you cannot complete your purchase, please contact our Customer Service department at info@wo-mum.com. Our team will be delighted to help you.
We ship within Europe + Switzerland. For worldwide shipping please contact us at info@wo-mum.com
€12 / £12 via GLS
We offer free delivery for orders over €500
4 - 15 working days once your order has been dispatched
Once your order has been sent, you will receive an email with a tracking number, which you can use to track your order.
Please contact our Customer Service department at info@wo-mum.com. We can help with any problem!
Unfortunately, once your package has been returned to our studio, it cannot be re-sent to you, and you will be automatically refunded within 10 working days.
You have fifteen days from when you receive your order to return your purchase for a refund if you’re not happy. The items must be returned in their original condition and packaging, labels must still be attached. Refunds will be issued to the original method of payment.
We don’t operate a standard exchange service. If you want to order an item in a different size, a different design or another colour, just place a new order in our online shop.
WO-MUM
Vyšehradská 6
12800 Prague, Czech Republic
+420777771409Please also make sure to keep your proof of postage/ tracking number for your own insurance.
We don’t offer an exchange service through our website www.wo-mum.com. To order a new size, style or colour of your chosen item, you just have to place a new order through our online shop.
We have but one obsession: to offer you the most beautiful creations there are! If, despite all of our quality assurance checks, there is still a slight defect with your product, please contact our Customer Service department at info@wo-mum.com
Don’t forget to send a picture of the item and defect in question – this will help us solve your problem as efficiently as possible! Please remember. You have 24 hours from receiving your order to inform us about the defect.
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